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Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
 
Our company

Who we are
Inactu is a call center consulting company focused on improving customer care operations. We specialize in helping companies improve call center operations or outsource their customer care programs to third party organizations as well as through software development and application integration services. Our team members that are available on either a contract or full time basis.
Our goal
To provide strategy, staff augmentation, software and application development resources, IT/development project management and hands-on leadership through proven methodologies, accountability and management so you can outsource your customer care program without compromising customer service.

 

What we do
We will help you with all aspects of your outsourcing project, including:

We are experienced in implementing and managing programs in the US, Canada, Latin America, Asia (including India, Philippines & China) as well as in Europe.  We can also help take you to the newest call center location - South Africa.  For articles and links related to the South African call center and BPO industry, click here.

Outsourcing a customer care program can be intimidating.  This is where Inactu comes in.  We will help you prepare for outsourcing and take your program out to bid so as to achieve the best possible solution for a competitive price.

Inactu can help you implement the program, regardless if you outsource onshore or offshore, until the program has achieved a steady state when it can be transitioned back to you. We can assist you with all of the outsourcing components, including:

In addition, we provide call center specialty services relating to:

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