We are experienced in implementing and managing programs in the US, Canada, Latin America, Asia (including India, Philippines & China) as well as in Europe. We can also help take you to the newest call center location - South Africa. For articles and links related to the South African call center and BPO industry, click here.
Outsourcing a customer care program can be intimidating. This is where Inactu comes in. We will help you prepare for outsourcing and take your program out to bid so as to achieve the best possible solution for a competitive price.
Inactu can help you implement the program, regardless if you outsource onshore or offshore, until the program has achieved a steady state when it can be transitioned back to you. We can assist you with all of the outsourcing components, including:
In addition, we provide call center specialty services relating to: