Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Highlighted services
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Services
Services | Consulting | Outsourcing | Development | Knowledge Management
We will help you with all aspects of your call center or outsourcing program by providing valuable consulting services, including:
- Analysis and planning
- IT and systems design
- Implementation
- Training & training development
- Project management
- Staff augmentation
- Management consulting
Outsourcing a customer care program can be intimidating. We will help you prepare for outsourcing and take your program out to bid so as to achieve the best possible solution at a competitive price.
- Customer service
- Technical support
- Helpdesk
- Business Process Outsourcing (BPO)
- In & outbound voice
- Chat & web collaboration
- Back-office & administration
- Onshore & offshore outsourcing
We can help with implementing and managing programs in the US, Canada, Latin America, Asia (including India, Philippines, China, etc) as well as in Europe. We can also help take you to the newest call center location - South Africa.
W bring valuable adjunct services to call center engagements that including:
We work within the following market segments:
- Technology
- Consumer goods
- Financial services
- Telecommunications
- Manufacturing and diversified industries
- Enterprise helpdesk