Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Highlighted services
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Business Process Outsourcing (BPO)
Services | Consulting | Outsourcing | Development | Knowledge Management
Back office functionality is becoming an increasingly larger component of outsourcing projects. Following is a brief overview of the type of Business Process Outsourcing (BPO) activities we can assist you in.
Back office
- Database cleansing
- Warranty management
- Order management
- Returned checks
- Credit balance refunds
- Surveys management
- Human resources
- Quality assurance
- Web programming
- Software development
Account management
- Account closure
- Account triage processing
- Renewals
- Collections
- Skip tracing
- Claims reporting
- Product trades
- Account consolidations
- Statement inquiries / copies
- Revoked accounts
- Membership & affinity programs
- Data mining & analysis