Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Highlighted services
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Consulting
Services | Consulting | Outsourcing | Development | Knowledge Management
We provide consulting, analysis, implementation and management services for all aspects of your call center program.
- Business analysis
- Call center program audit
- Call flow and operations
- Business process analysis
- IT and systems review
- Outsourcing feasibility study
- Budget & ROI calculation
- RFI / RFP development
- RFP solicitation
- Strategic plan development
- Statement of work development
- Contract development
- Vendor evaluation and selection
- Contract negotiation
- Project & implementation management
- Agent screening, selection & hiring
- Training development
- Agent training
- Report & KPI development
- Quality assurance
- Customer satisfaction
- Management metrics & reporting
- KPI metrics & reporting
- Project management
- Implementation management
- Account management
- Program management
Inactu can assist you with all aspects of this process for technical support, customer care, helpdesk, etc. programs.