Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Highlighted services
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Customer service
Services | Consulting | Outsourcing | Development | Knowledge Management
There are many services a call center can perform in the Customer Service arena. This listing is intended as a summary of services performed within a Customer Service program and with which we can assist you.
Customer service
- Account inquiries / maintenance / verification
- Billing plans
- General information
- Inbound transfers
- Information requests
- Procedures & policy information
- Product inventory checks
- Product pre-sales
- Repair tracking
- Store / product locators
Customer relations
- Complaint management
- Rain checks
- Resolution management
- Resolution of fulfillment issues
- Resolution of rebate and special offer issues
- Win-back
Technical support
- Employee helpdesk
- Escalation desks
- Level 1, 2 & 3 support
- Ticket / case management
- Complaint management
Revenue generation
- Customer retention programs
- Inbound / outbound sales
- List cleansing
- Loyalty programs
- Up sell / cross sell
- Warranty management
- Welcome campaigns