Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Development
Services | Consulting | Outsourcing | Development | Knowledge Management
We provide application / software development and customization services for projects in-and-around the call center business.
Projects
The types of projects and engagements we pursue are:
- CRM and call tracking systems
- Knowledge management systems
- eLearning systems
- Web portals
- Self-help portals
- Quality assurance systems
- Training & eLearning systems
- Reporting systems
- Custom engagements
Development services
Following are the types of development services we can provide. We encourage our clients to use us for turnkey engagements as we are experienced in managing development engagements from start to finish.
- Business analysis
- Requirements gathering
- Design & architecture
- Documentation (all facets)
- Project management
- Customization
- Development
- Quality assurance & testing
- Deployment
- Support
Development environments
There are many different development tools and environments available. Inactu is primarily a Microsoft shop with the following skills:
- Microsoft SQL Server 2000 and 2005
- Microsoft SQL Server 2000 and 2005 Reporting Services
- Microsoft .NET, including ASP.NET, VB.NET and C#
- Macromedia Flash (ActionScript)
- Other web technologies, including; HTML, ASP, AJAX, JavaScript.