Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Helpdesk support
Services | Consulting | Outsourcing | Development | Knowledge Management
There are numerous services a corporate helpdesk can perform. This listing is intended as a summary of services performed and with which we can assist you.
Helpdesk support
- Voice / E-mail / Chat Support
- Desk side support
- Technical administration support
- Change management
- Employee helpdesk
- Profile changes
- Order processing
- Access & password reset
- Security access
- Escalation
- Hardware / network / software / web troubleshooting
- Local and network printers
- PDA & wireless
- Remote office access
- Off-the-shelf software support
- Proprietary software support
- Knowledge base / web content creation
- Remote control web collaboration
- Software / hardware upgrades
- Tier 1, 2 & 3 support