Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
IT & systems
Services | Consulting | Outsourcing | Development | Knowledge Management
With any call center program, there are numerous IT components that need to be considered. Following is a list of the items with which we can assist you.
Infrastructure
- Network design & architecture
- Bandwidth provisioning
- Carrier and route selection
- Call routing
- Interactive Voice Response (IVR)
- Advanced Speech Recognition (ASR)
- Security & data segregation
- Automated dialers
- Agent desktops
- Disaster Avoidance and Recovery Plans (DARP)
- Business continuation plans
Application & systems
- CRM & call tracking system
- E-mail management system
- Chat system
- Web collaboration
- Real-time reporting
- Data warehouse
- Business intelligence
- Workforce scheduling
- Web portals
- Knowledge management systems
- Self help systems
- Proprietary systems