Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Highlighted services
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Multi-channel
Services | Consulting | Outsourcing | Development | Knowledge Management
Customers are more demanding requiring companies to support them in many different methods. Following are the mediums that with which we can assist you.
Communication channels
- Voice (in and outbound)
- Email (in and outbound)
- On-line chat
- Web collaboration
- Remote control
- Interactive Voice Response (IVR)
- Advance Speech Recognition (ASR)
- Knowledge management
- Web based self help
- Self healing