Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Technical support
Services | Consulting | Outsourcing | Development | Knowledge Management
Please be aware that there are many services a call center can perform in the technical support arena. This listing is intended as a summary of services performed and with which we can assist you.
Technical support
- Category management
- Channel / service provider support
- "Contact us" support
- E-mail / chat support
- Employee helpdesk
- Escalation support
- Hardware / network / software / web troubleshooting
- Knowledge base / web content creation
- Remote control
- Web collaboration
- Software / hardware upgrades
- Tier 1, 2 & 3 support
- Web-based portal support
Customer service
- Account inquiries / maintenance / verification
- Account triage processing
- Return Merchandise Authorization (RMA)
- General information
- Credit card processing
- Name / address changes
- Product inventory checks
- Order processing
- Product registration
- Repair / service / RMA tracking
- Warranty service
Revenue generation
- Fee-based support programs
- Inbound / outbound sales
- Lead generation
- Pre & post sales
- Up sell / cross sell
- Welcome campaigns