Application development
Inactu can perform application development and customization for your
call center integration and software development projects.
This includes; design, development, quality assurance, deployment
and project management.
Inactu Group LLCCall Center and Outsourcing Consultants
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Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge. This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including: analysis, design, implementation, transition and management.
Featured offshore location
Consider
South Africa as an offshore location for your customer care program.
Why outsourcing
Services | Consulting | Outsourcing | Development | Knowledge Management
In today’s business climate, running a call center is a daunting
task. With equipment costs spiraling out of control, recruiting
problems and ever-changing technology issues. Call center
outsourcing provides many companies their best opportunity for
success.
At Inactu, we mitigate those burdens and risks allowing you time to
focus on your core business. Inactu is equipped to handle your
entire your call center outsourcing needs by providing you with a
superior consulting and management team.
We begin by determining your unique project needs and develop a
comprehensive plan that fits your business model. We continue the
process with a step-by-step implementation plan and oversee the
project until you have achieved the results you anticipated. You
will be able to benefit from our experience, industry knowledge, and
ability to quickly and efficiently generate results.
You should be able to achieve the following advantages by
outsourcing work to a competent third party company:
- Reduced cost and increased value
- Reduction in risk
- Overflow and 7x24 capabilities
- Business continuation and disaster recovery
- Value added services
- Enhanced and new technical offerings
- Improved customer satisfaction